Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we handle your data.
Last updated: January 15, 2025
Information We Collect
When you use PonderWise's educational platform, we collect information to provide you with quality stock market trading education and improve your learning experience. This happens in several ways.
Account information includes your name, email address, and contact details when you register for our learning programs. We also collect educational progress data to track your course completion and help customize your learning path.
Technical information automatically collected includes your IP address, browser type, device information, and how you interact with our platform. This helps us maintain security and improve our educational content delivery.
How We Use Your Information
Your information serves specific purposes related to delivering quality financial education. We don't sell your data to third parties or use it for unrelated commercial purposes.
- Deliver educational content and track your learning progress
- Send important updates about your enrolled courses and programs
- Provide technical support and respond to your questions
- Improve our educational materials based on student feedback
- Maintain platform security and prevent unauthorized access
- Comply with Vietnamese education and data protection regulations
We only process your personal data for legitimate educational purposes and with your consent. You can withdraw consent at any time by contacting our support team.
Data Storage and Security
Your personal information is stored securely using industry-standard encryption and security measures. We follow Vietnamese data protection laws and international best practices.
Our Security Measures Include:
Encrypted data transmission and storage, regular security audits, limited access controls for staff, secure backup procedures, and continuous monitoring for potential threats.
Data retention periods vary based on information type. Course progress data is kept for three years after program completion. Account information is retained while your account remains active, plus two years for Vietnamese tax and education compliance.
Technical logs and analytics data are automatically deleted after 12 months. Financial records related to course payments are kept for seven years as required by Vietnamese business law.
Your Privacy Rights
Under Vietnamese data protection regulations and our commitment to transparency, you have several rights regarding your personal information.
Access Your Data
Request a copy of all personal information we hold about you, including course progress and account details.
Correct Information
Update or correct any inaccurate personal information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Data Portability
Receive your learning progress and account data in a standard, machine-readable format.
To exercise these rights, contact our privacy team at support@ponder-wise.com. We'll respond within 30 days and verify your identity before processing requests. Some limitations may apply based on Vietnamese legal requirements or legitimate business interests.
Third-Party Services
We work with carefully selected service providers to deliver our educational platform. These partnerships help us provide better learning experiences while maintaining your privacy.
Educational content delivery uses cloud hosting services that comply with international security standards. Payment processing for course fees is handled by certified financial service providers in Vietnam.
Analytics tools help us understand how students use our platform, but this data is anonymized and aggregated. We don't share individual student information with analytics providers.
All third-party partners sign data processing agreements and must follow the same privacy standards we maintain. We regularly review these relationships to ensure your data remains protected.
International Data Transfers
Some of our educational technology partners are located outside Vietnam. When we transfer your data internationally, we ensure adequate protection through appropriate legal mechanisms.
Data transfers only occur when necessary for providing our educational services. We use standard contractual clauses approved by Vietnamese data protection authorities and ensure receiving countries have adequate privacy protections.
Your course content and learning progress data primarily stays within Vietnamese data centers. Only technical support and security monitoring may involve international data processing.
Cookies and Tracking
Our platform uses cookies to remember your login status, course progress, and preferences. These improve your learning experience and help our platform work properly.
- Essential cookies for platform functionality and security
- Performance cookies to monitor site speed and reliability
- Preference cookies to remember your settings and course selections
- Analytics cookies to understand how our educational content performs
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality and your ability to access course materials.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur to our data handling practices. Changes reflect evolving Vietnamese privacy laws, new educational technologies, or improved security measures.
When updates occur, we'll notify active students through email and platform announcements. Significant changes will include a 30-day notice period before taking effect.
Continued use of our educational platform after policy updates indicates your acceptance of new terms. If you disagree with changes, you can contact us to discuss your account options.
Questions About Your Privacy?
Email: support@ponder-wise.com
Phone: +842083608962
Address: 116 Nguyễn Khoa Chiêm, An Tây, Thành phố Huế, Thừa Thiên Huế, Vietnam
Our privacy team responds to inquiries within two business days. For urgent privacy concerns, please call during Vietnamese business hours.